Refund Policy

We do not accept refunds for Vital CBD products, unless they were damaged during shipping. In the event of shipping damage, we will allow for return or exchange within 15 days days of your purchase. If after 15 days, we can not offer exchange or return.

To notify Vital CBD of product damage, please email

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your exchange or refund will be processed. If being refunded, credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Vital Wellness Center
880 N Main Street
Elburn, IL 60119

You will be responsible for paying for your own shipping costs for returning your item.

Need help?
Contact us at for questions related to refunds and returns.Late or missing refunds
Please use only as directed. Our products are not intended to cure, treat, diagnose or prevent any disease. Please consult with your physician prior to use of any hemp-derived products about possible drug interactions. Keep hemp products out of reach of children. Not intended for sale to persons under the legal age where applicable. Never tested on animals. Vital CBD products are made from properly sourced, industrial hemp plants. Hemp-stalk derived. All products are third-party tested. Manufactured and packaged Illinois. Statements about hemp and hemp extracts are not evaluated by the FDA. All Vital CBD products contain less than 0.3% THC. 
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